Business Summit

Big crowd learns, thinks, networks at business summit

 Ryan Lambert, principal of Three Buckets Wealth Management, also uses the “three buckets” analogy in describing time management.

You have 100 percent control over your time in Bucket 1. It contains your work ethic, how you present yourself, your attitude, your health, your principles and practices, your skills. It’s 100 percent you.

You have “some influence, but no control” over the contents of Bucket 2. Within are your kids, your customers, your co-workers, your pets, your friends.

You have no control over the contents of Bucket 3. It’s the weather, the stock market, the price of eggs, COVID, politics, media. “You can’t control it, you can’t influence it,” Ryan told guests at the 2023 Oro Valley Business Summit. “It’s a waste of time to give any time to it.”

“Where should you spend your time?” Ryan asked. Be in Bucket 1 80-90 percent of the time; Bucket 2, 10-20 percent; Bucket 3, 0.

How do people actually spend their time? Bucket 1, 0-5 percent. Bucket 2, 5-50 percent. Bucket 3, 50 percent, Ryan reports.

Why do we gravitate to Bucket 3? “You can’t fail, you can’t be wrong,” he said. But it’s negative, unhealthy, nonproductive time not well spent, he argues.

“Think about what you think about,” Ryan said. Have your own vision. If you see it in your mind, you can see it in your hand. Believing is seeing.

He asked the group – “why do you get up every day and work? Are you happy with the results? Have you put it out there what you really want? Do you know what you truly desire?” Your goals must be specific, measurable, attainable, relevant, time-bound and “visually reinforced.” He’s a believer in “vision boarding,” putting words and images on a board, and making regular reference to it. “If you don’t think about it, it’s not going to happen.”

All this can lead to … change. And change can be uncomfortable. “If you’re a little uncomfortable, you’re growing, and that’s a good thing,” Ryan said. He quoted the retired football coach Lou Holtz, who said “life gives us wins and losses. The losses are really lessons in disguise.”

Ryan will be hosting additional vision board workshops with your Chamber. Keep an eye on this newsletter for more information!

by Dave Perry for the Chamber

Photo by Joey Ambrose, BoomPix Media

10 tips for listening

  Ten tips for effective listening from David Aaker, keynote speaker at the first Oro Valley Business Summit.

#1 – Stop talking.

#2 – Prepare yourself to listen.

#3 – Put the speaker at ease.

#4 – Remove distractions.

#5 – Understand the other person’s point of view.

#6 – Be patient.

#7 – Avoid personal prejudice.

#8 – Listen to the tone.

#9 – Listen for ideas, and not just the words.

#10 – Wait, and watch for nonverbal communication.

10 golden nuggets

of customer service

   David Aaker’s golden nuggets for customer service success:

#1 – Know your customer by their first name.

#2 – Listen twice as much as you talk.

#3 – Always tell the truth.

#4 – Never argue with a customer.

#5 – Underpromise, overperform.

#6 – Follow-up, follow-up, follow-up.

#7 – Be thankful for your customers who complain, for you still have the opportunity to make them happy.

#8 – Enthusiasm.

#9 – Be thankful for each and every customer, every time.

#10 – The Golden Rule.